With a background in psychology and media studies, Ben Huggins
considered Bentley’s MSHFID program ideal preparation for the emerging
field of user experience design. Here he talks about his role as
interaction designer and the program that helped launch his career.
Why is the “user experience” so important to a company like You Tube? At You Tube,
our job is about connecting people with the world’s information and with each other.
So that means that we need to design for the user above all else.
Why did you choose Bentley? It grounds design in the context of real-world business.
Taking classes taught by industry leaders and working closely with companies on their
design challenges was a great way to learn. Bentley also has an energy about it. From the
virtual class options to the rapidly expanding West Coast campus, it’s a program that’s
constantly innovating on its own model — not unlike the UX field itself.
What do you do on a day-to-day basis? Do you use software that you used in the HFID
program at Bentley? For me, Bentley was less about learning software tools and more about
learning the methods and process that drive great design. Some people think we spend our
days pushing pixels and arranging Post-Its on the wall. In reality, 90 percent of UX design is
about making difficult decisions — lots of them, all day long. It’s about working with a team
to constantly challenge your own ideas, even when you think you have the right answer.
What do you love about your job? I’m still shocked that I get to wake up every day and
build things. It’s a hard process, but in the end we have a chance to make a positive impact
on peoples’ lives. That’s pretty rad.
THE USER EXPERIENCE IS A HUMAN EXPERIENCE
“For me, Bentley was about more
than becoming a better designer.
It was about becoming an innovator,
an influencer and a leader.”
Interaction Designer, You Tube
MS Human Factors in Information Design
Find out more about the MSHFID program, including a West Coast
option, at an upcoming information session
Thursday, November 12, at 7:00 p.m. EST (held in Boston and online)
Thursday, December 10, at 7:00 p.m. EST (held in San Francisco)
To register, visit bentley.edu/hfid or contact
Program Director Bill Gribbons at email@example.com
GR.329.15 Interactions Advertisement Fall 2015 Round1.indd 1 10/1/15 3: 26 PM