CACM_TACCESS_one-third_page_vertical:Layout 1 6/9/09 1:04 PM Page 1FORUM UNIVERSAL INTERACTIONS
Figure 2. User interacting
with an iPad in the community
of Santos Reyes Yucuná. She
received an explanation with a
printed magazine to show her
how to use it.
Figure 3. User-group
evaluation of the prototype
through a Wizard of Oz
method in their community
center. The technology was
In particular, based on Enactus-
U TM’s work with the women, we
identified the basic tasks that the system
This quarterly publication is a
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refereed articles addressing issues
of computing as it impacts the
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The journal will be of particular
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conference (i.e., ASSETS), as well
as other international accessibility
• Presentation of job-training videos.
Our users wanted to continue their
practice and job training, this time from
a distance, through videos teaching
them how to make new products.
environment, context, and their
approach to technology; in situ testing
of graphic prototypes for system icons
and options to ensure a complete
understanding of the system’s options;
and finally, a Wizard of Oz testing for
• Presentation of business-training
videos. Extremely important for new
members, and for consolidating Ita-Viko
as a company.
We observed the women in the contexts
in which they would use the technology.
• Direct communication with the
Enactus-UTM team. To address
questions and maintain their connection
to the team.
This occurred in two locations, Santos
Reyes Yucuná and the city of Oaxaca
(to observe the users making use of
technology similar to what would be
implemented in the project and that we
could not carry to the community).
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We set out to complete the following
three steps, following user-centered
methods: a preliminary ethnographic
study to understand the women’s
We observed the
women in the contexts
in which they would use
As a tight-knit community, Santos
Reyes Yucuná does not easily accept
outsiders. So we approached them with
the help of the Enactus-UTM team and
an interpreter. As expected, the barriers
eventually came down, and we were
welcomed as honorary members of the
community. This is not to be taken lightly,
as they did not embrace us until they were
confident that we didn’t pose a threat to
their interests, customs, and traditions.
Observations in Santos Reyes