as domains within design. It is
our job to advance these fields
in ethical, pragmatic, and purposeful ways.
[ 12] Remen, R.N. “In the
Service of Life.” Rachel
Naomi Remen. http://
www.rachelremen.com/
service.html/
at which symbols, elements,
and constructs bring about the
best services and experiences.
Finally, we can uphold the goal
of systemically and holistically
designing services and experiences, understanding the relationships among component
parts and the emergent qualities of the whole.
Yesterday’s hot concepts may
be today’s classics, but as the
field of interaction design continues to evolve, it is inevitable
that service design and experience design will develop both
individually and collectively
AbOut the AuthOr
Jodi Forlizzi is an associate
professor in the Human-Computer Interaction
Institute and School of
Design at Carnegie Mellon
University in Pittsburgh. Her research and
design interests center on notification sys-tems ranging from peripheral displays to
robots that work closely with people, with a
special focus on the social behavior evoked
by using these types of products.
DOi: 10.1145/1836216.1836232
© 2010 ACM 1072-5220/10/0900 $10.00
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