Interactions - September/October 2010

as domains within design. It is our job to advance these fields in ethical, pragmatic, and purposeful ways.

[ 12] Remen, R.N. “In the Service of Life.” Rachel Naomi Remen. http:// www.rachelremen.com/ service.html/

at which symbols, elements, and constructs bring about the best services and experiences. Finally, we can uphold the goal of systemically and holistically designing services and experiences, understanding the relationships among component parts and the emergent qualities of the whole.

Yesterday’s hot concepts may be today’s classics, but as the field of interaction design continues to evolve, it is inevitable that service design and experience design will develop both individually and collectively

AbOut the AuthOr Jodi Forlizzi is an associate professor in the Human-Computer Interaction Institute and School of Design at Carnegie Mellon

University in Pittsburgh. Her research and design interests center on notification sys-tems ranging from peripheral displays to robots that work closely with people, with a special focus on the social behavior evoked by using these types of products.

DOi: 10.1145/1836216.1836232
© 2010 ACM 1072-5220/10/0900 $10.00

New in UX/HCI from Morgan Kaufmann Publishers

Smart Things
Ubiquitous Computing User
Experience Design
ISBN: 9780123748997
By Mike Kuniavsky, Founder, ThingM;
cofounded Wired Digital UX for
Wired Magazine
“Provocative and pragmatic, Smart Things describes an important
new approach to the design of consumer electronics. Its chapters
explain why the design of digital products is different than other
kinds of design and provide valuable techniques that unify the
disciplines of interaction and industrial design.”
—Charles L Jones, Vice President, Global Consumer Design, Whirlpool

September + October 2010

Analyzing Social Media Networks with NodeXL

Insights from a Connected World

ISBN: 9780123822291

By Derek Hansen, iSchool, CASCI Director, University of Maryland;

Ben Shneiderman, Department of Computer Science, Founding Director of the HCI Lab, University of Maryland, Fellow of the ACM, SIGCHI Lifetime Achievement Award;

Marc A. Smith, Chief Social Scientist, Connected Action Consulting Group, www.connectedaction.net/

“Analyzing Social Media Networks with NodeXL provides a much needed resource for the social media research community, as it describes network theory, provides compelling examples using data sources like Twitter and Flickr, and highlights how to use a free sophisticated tool for analysis. This is the perfect book for anyone trying to analyze the behavior of online social networks and beyond.” —Adam Perer, Research Scientist, IBM Research