EXPERIENCES | PEOPLE | TECHNOLOGY
• PAgE 6
Human Interfaces
These pieces explore new ways of communicating,
powered by new digital paradigms.
• PAgE 22
THE WAY I SEE IT
6 Natural User Interfaces
are Not Natural
don norman
BET WEEn THE LInES
11 Making Face: Practices and
Interpretations of Avatars in
Everyday Media
liz danzico
FEATURE
15 The Ubiquitous and Increasingly
Significant Status Message
bernard J. Jansen, abdur chowdury,
geoff cook
FEATURE
18 Back to the Future:
Bleeding-edge IVR
ahmed bouzid, weiye ma

The Role of Culture and Place
From where we live to where we work, the
culture of our surroundings directly impacts our
decisions. These pieces explore the role of culture—
driven both by geography and internal politics—
in shaping interactions.

• PAgE 30
UnDER DEVELOPMEn T
22 Give Man a Fish and You’ll Feed
Him for a Day, Teach Him How
to Fish and…He Will Overfish
Jussi impiö
In TERAc TIng WITH PUBLIc POLIc Y
26 Accessibility and Public
Policy in Sweden
Jan gulliksen, hans von axelson,
hans Persson, bengt göransson
LIFELOng In TERAc TIOnS
30 Enjoying Cultural Heritage
Thanks to Mobile Technology
maria Francesca costabile,
carmelo ardito, rosa lanzilotti

• PAgE 82