OVER THE PAST few decades, the challenges faced by
local governments, like urban growth and migration,
have become increasingly complex and interrelated.
In addition to traditional land-use regulation, urban
maintenance, production and management of
services, governments must meet new demands from
different actors regarding water supply, natural-
resources sustainability, education, safety, and
2, 16 Moreover, cities today compete with
one another for companies, tourists, and especially
human talent18 while addressing unprecedented
socioeconomic crises. Innovation, particularly
technological innovation, can help local governments
address the challenges of contemporary urban
governance, improve the urban environment, increase
their competitive edge, and cope with environmental
a Smart City:
Smart Internet-based infrastructure
is one thing but will be ignored without
the public’s continuing engagement.
BY MILA GASCÓ-HERNANDEZ
˽ “Smart cities” is an umbrella term for
how information and communication
technology can help improve the
efficiency of a city’s operations and
its citizens’ quality of life while also
promoting the local economy.
˽ Smart-city branding often produces
better results in terms of external identity
and image than implementation of
specific smart-city initiatives alone.
˽ The active participation of city
stakeholders and residents in smart-city
development is a key success factor.