shifts the focus from infrastructure
and operations to services.
But, as we argue here, service com-
puting has not fully reached its poten-
tial. Technological advances provide
an increasing opportunity for service
computing. To avoid the mistakes of
the past, we propose a manifestoa—
a community declaration of objec-
tives and approaches—as a way to
establish common ground among re-
searchers in the field and to guide its
a This manifesto is the culmination of a workshop that was organized at RMIT University
(Melbourne, Australia) on Dec 8–9, 2014. A
number of experts in service computing from
around the world attended. The document
was also circulated among other key leaders
for further input, giving rise to this manifesto.
This manifesto first takes stock of
the current state of service computing
and then maps out a strategy for leveraging emerging concepts and technologies to deliver on the full potential of
the service paradigm. It identifies the
major obstacles that hinder the development and potential realization of
service computing in the real world;
proposes research directions; and
draws a roadmap to enable the service
computing field to redefine itself and
become one of the powerful engines
for social and economic activities.
Evolution of IT: Services as the next
layer of the computing value chain.
Computing has progressed dramati-
cally over the past few decades in de-
livering automated solutions for an
increasing number of areas. In what
˽ Service computing is a key paradigm that
offers cross-disciplinary computational
abstractions, architectures, and
technologies to support business services.
˽ Service computing has not yet realized its
potential, because it has fallen short in
addressing the challenges facing business
services that go beyond technical
aspects, especially in incorporating
human concerns; incorporating recent
technological advances; and addressing
the effect of confusing standards.
˽ A reboot of service computing is essential
for it to play its crucial role in the era of
cloud computing, big data, the Internet
of Things (Io T), and social and mobile
computing. It will require rethinking the
service life cycle to better incorporate
data and interaction semantics and
elements of crowdsourcing reputation
and trust to provide personalized, explicit
value to stakeholders.