ent view of our health or treatment
situation, especially at a time of urgent
need. Moreover, doctors’ famously
indecipherable handwriting can itself
pose potential perils.
Fortunately, there is an emerging
digital alternative to analog record
keeping—the electronic medical record
(EMR), sometimes referred to as PHR
(personal health record), PMR (
personal medical record), or even EHR (
electronic health record). No matter what
it’s called, the EMR promises to be a
digital portfolio of our medical records,
from health history to test results to
images, all accessible and updatable
from anywhere at any time as needed.
In principle, an EMR offers benefits to patients, doctors, and insurers
(both private and public). Since most
patients lack access to their doctors’
charts, the status quo results in a fire-wall between us and our own medical
information. In contrast, with the right
software, patients could securely view
their own EMR from anywhere, potentially helping them be better informed
participants in their own healthcare,
especially when communicating with
medical professionals.
For doctors EMRs provide administrative benefits; for example, office
staff are freed from manually managing paperwork, allowing them to focus
on more important tasks. Plus, storing
large volumes of paper charts takes up
costly real estate; with EMRs stored
“in the cloud” records management
becomes much less cumbersome and
potentially cheaper.
Administrative efficiency is nice,
but the more significant benefit to
doctors is that EMRs promise to
improve their ability to provide care.
With instant access to comprehensive
patient data, decisions can be based on
a more complete picture of a patient’s
condition. Additionally, the software
that stores and manages EMRs can
apply program logic to help guide
diagnoses or even catch errors; for
example, if a doctor prescribes a drug
contraindicated with another by type
or dose, the EMR could signal whether
further review is warranted, potentially catching dangerous mistakes.
Prescribing the wrong medication—an
often touchy subject in medical circles—was addressed in a 2006 report by
the Institute of Medicine, which stated
that more than 1. 5 million Americans
per year are harmed by “errors in prescribing, dispensing and taking medications.” Electronic health records
could go a long way toward reducing
such mistakes.
Closely related to digital records are
electronic prescriptions, or “
e-prescriptions.” As with paper charts, patients
easily forget or lose the scribbles they
carry from doctor to pharmacist;
moreover, at least some percentage
of medication errors are the direct
result of errors in reading or entering prescription information. These
problems could essentially disappear
with e-prescriptions sent directly
from a doctor’s office to a pharmacy,
yet as of 2008 only about 6 percent
of U.S. doctors used e-prescriptions,
despite the fact that more than 70
percent of pharmacies—including all
major chains—accept them. To further
accelerate e-prescribing, the Medicare
Improvements for Patients and
Providers Act of 2008 includes bonuses
to be paid by Medicare to doctors
using e-prescriptions.
Pushing medical providers to go
digital attracts political support; U.S.
politicians from both the left and right,
including President Barack Obama and
former House Speaker Newt Gingrich,
have publicly given theirs. Indeed,
the Veterans Administration uses an
EMR system called Vist A to serve four
million patients, making it the largest
single medical provider and EMR user
in the U.S. However, when it comes
to enlisting medical providers, EMR-adoption details must still be worked
out, along with the other aspects of
health informatics. We might call such
details “the three Ps”: privacy, payment, and protocols.
Privacy in Practice
In our digital culture of unsolicited marketing, data breaches, and identity theft,
news headlines regularly remind us
about the risk of storing digital information. Our health information is at once
an especially personal and intimate
account that must be shared to some
degree for us to receive proper medical
care. It can also make a tempting target
for identity thieves and other snoops.
How personal medical data might
be exploited runs the gamut. For
example, prescription data may be
sold to marketers, a practice currently
allowed by U.S. law when data is “
de-identified,” or personally identifying
information is removed. But studies
suggest de-identification does not
always achieve anonymity, even when
following requirements. Pharmacies
like Walgreens and CVS Caremark buy
and sell prescription data, theoretically
bound by privacy laws that require it
to be de-identified before it can be
distributed. But no law prevents com-