What do you do at Uber?
I support various product teams by developing local and global
insights about people — employees, riders, drivers — to influence
policy, product strategy, and ultimately improve existing products,
or develop new ones.
What do you love about the UX field?
I love UX because it’s all around us. You get to travel and make
new friends around the globe. At Uber, we are encouraged to get
into the field with our customers. I love that! I also love to learn.
There is always something new to learn in the field of UX and
What are some of the challenges?
Embracing UX failures as learning opportunities. At some point
you have to put your product out into the world. You can’t do
research forever. But products are organic and they require
constant monitoring. Often companies release a product into
the wild and fail to evaluate its progress, or ask what could have
been done better. The learning never stops.
Why did you choose Bentley?
I chose Bentley because of its legacy, its diverse professional
experience of its professors, and their ability to support students
who are career changers like myself.
What was the best part of the HFID
program for you?
The hands-on learning is from beginning to end. Collaborating with my
fellow classmates and working with real clients from some of the largest
Fortune 500 companies was my favorite part of the program. Nearly every
class offered this real-world experience, which truly prepares you for the
UX field after grad school.
Thanks to Bentley, I can now help businesses in any industry develop
empathy for their customers and create better experiences.
Everything in life
is an experience.
Renee Keith HFID ’ 17 was working in health care and witnessing first-hand the overall patient frustration
that runs through the industry. A friend studying at Bentley suggested she look into a degree in UX,
kicking off a journey that eventually led to a successful career at Uber.
Attend an Upcoming Info Session:
Thursday, September 6, 7:00 p.m. EDT
On campus or online
Thursday, October 4, 7:00 p.m. PDT
San Francisco at the Hotel Griffon
Thursday, November 8, 7:00 p.m. EST
On campus or online
William Gribbons | firstname.lastname@example.org | 781.891.2926
McCALLUM GRADUATE SCHOOL OF BUSINESS
MS, Human Factors in Information Design
User Experience Researcher, Uber