Three pieces demonstrating the importance of
cross-organizational, cross-disciplinary collaboration.

• PAGE 37

FEATURE

6 Co-Creation in Service Design

Ben Fullerton
FEATURE
10 Bridging the Gaps Between
Enterprise Software and
End Users
Kraig Finstad, Wei Xu, Shibani Kapoor,
Sri Canakapalli, John Gladding

TIMELINES 15 The Information School

Phenomenon

Gary M. Olson, Jonathan Grudin

Deep Thinking

Good design requires a deep dive into
numerous issues, such as those of context,
embodiment, and memory.

• PAGE 52

FEATURE

20 Problems Before Patterns:
A Different Look at
Christopher Alexander and
Pattern Languages

Molly Wright Steenson

THE WAY I SEE IT

24 Memory Is More Important
Than Actuality

Donald A. Norman

LIFELONG INTERACTIONS

27 Embodied Child
Computer Interaction—
Why Embodiment Matters
Alissa N. Antle

• PAGE 67