Three pieces demonstrating the importance of
cross-organizational, cross-disciplinary collaboration.
• PAGE 37
FEATURE
6 Co-Creation in Service Design
Ben Fullerton
FEATURE
10 Bridging the Gaps Between
Enterprise Software and
End Users
Kraig Finstad, Wei Xu, Shibani Kapoor,
Sri Canakapalli, John Gladding
TIMELINES
15 The Information School
Phenomenon
Gary M. Olson, Jonathan Grudin
Deep Thinking
Good design requires a deep dive into
numerous issues, such as those of context,
embodiment, and memory.
• PAGE 52
FEATURE
20 Problems Before Patterns:
A Different Look at
Christopher Alexander and
Pattern Languages
Molly Wright Steenson
THE WAY I SEE IT
24 Memory Is More Important
Than Actuality
Donald A. Norman
LIFELONG INTERACTIONS
27 Embodied Child
Computer Interaction—
Why Embodiment Matters
Alissa N. Antle
• PAGE 67
