Restaurant concept development from various perspectives. Top row, from an overall system/context view; second row, from the human-experience or user-centric view; and third row, from the product-centric view. (Sketches by Mark Baskinger)

Worksheet 2

using these worksheets is to represent interaction and systems design from many different perspectives. For example, the design of a restaurant experience may require the designer to consider the perspectives of the patrons, the workers, or the products (food) to find opportunities for innovation. In this sense, using worksheets can enable enough individual sketches to construct a matrix or storyboard to communicate these perspectives.

a pencil and letting ideas flow onto paper can be both powerful and compelling. Developing sketching skills and your own methods to help you to draw more effectively with greater intent is the key. We might not all become white-board heroes, but drawing ideas with confidence and clear intent can serve to clarify, lead, and facilitate collaboration in meaningful ways.

 

March + April 2008

Worksheet 3

Dishwasher physical-interaction worksheets. Worksheet 1 identi-fies key events and design opportunities for interaction and user experience. Worksheet 2 shows an edited selection of sketches for key events. Worksheet 3 illustrates design concepts to address critical issues identified in the previous worksheets. (Sketches by Mark Baskinger)

To download Mark’s worksheets as full-size, printable PDF files, please visit: http://interactions.acm.org/content/XV/baskinger.pdf

Mark Baskinger is an assis-
Summary tant professor in the School
Design drawing and sketching ^{of Design at Carnegie}
Mellon University and the
are an integral component to the _{co-founder of The Letter}
development process for many Thirteen Design Agency. His work spans
_{designers. Sketching by hand} across graphic, product, interaction, and
environmental design. Mark’s research at
^{tends to be very engaging and} CMU focuses on how artifacts communi-
invites others in for collabora- cate through their behavior, form language,
tion. It is important to remember and context to inform interaction and shape
_{that drawing by hand can enable} user experience. His work has been fea-
tured in design publications and has been

Anne Jackson

^{you to think differently about} exhibited in numerous galleries and muse- a subject or a design problem ums, including the Museum of Modern Art and can equip you with greater (New York), I-Space Gallery (Chicago), the _{persuasion and impact during} Krannert Museum (Champaign, IL), and the

Regina Gouger Miller Gallery (Carnegie

^{collaboration. Hand-generated} Mellon University). For a sample of drawings can also provide a Mark Baskinger’s current work, please _{basis for transitioning into} see: www.letterthirteen.com and digital sketching in a variety ^{www.design.cmu.edu} of tools. The expediency and impromptu nature of picking up DOI 10.1145/1340961.1340969