a tour of acm’s hQ
Let me admit at the outset, I’m a bit biased
when I talk about ACM headquarters
(HQ) and the many ways it outshines the
command centers of other professional
societies. But that bias comes from
nearly three decades of firsthand experience, having worked in almost every
department within HQ, and having
had a front-row seat to the dynamics
that drive each department to create
and provide products and services to
meet the needs of ACM members.
ACM and its SIGs sponsor, co-sponsor,
and cooperate with over 170 technical
meetings annually, all of which are coordinated through the Office of SIG Services, with Donna Cappo at the helm.
The department manages all SIGs and
their conferences, including promotion, publicity, and membership. The
team also helps produce over 85 proceedings and 30 newsletters yearly.
The Office of Publications
produces ACM’s many research journals
and Transactions and is responsible
for Digital Library content. Director
Bernard Rous oversees these efforts,
which include 39 print journals and a
DL containing over 275,000 articles and
1. 50 million citations covered by the
Guide to Computing Literature.
Scott Delman, director of the Office
of Group Publishing, shepherds DL
sales and builds business strategies to
make the DL a must-have subscription
for institutions worldwide, which today number over 2,800. He also serves
as group publisher for ACM’s magazine series, including our flagship
Communications of the ACM.
ACM’s Office of Membership, under the leadership of Lillian Israel, is
one big umbrella covering everything
under membership and marketing
services, including membership processing, subscriptions, professional
development services, and education.
Of particular pride to me is the fact that
with close to 100,000 members, ACM’s
member services department, consisting of four customer representatives, is
able to provide a response to any member query within 24 hours!
Russell Harris, a 36-year veteran of
HQ, heads the Office of Financial Services. His team oversees all the Association’s financial matters, including
accounting responsibilities, monthly
and quarterly financial statements,
and the annual ACM budget. His department cuts 10,000 checks per year,
guides auditors through evaluations,
handles treasury functions, and monitors ACM’s investment strategies daily.
The Office of Information Systems
maintains constant vigilance over the
Association’s “computing machinery,”
with responsibilities for all the information processing needs serving staffers, volunteers, and members. Wayne
Graves leads this effort, which includes
maintaining HQ’s digital infrastructure, as well as spearheading the DL’s
technical direction and advances.
Based in Washington, D.C., ACM’s
Office of Public Policy (USACM) is
very much a part of HQ, representing
ACM’s interests on IT policy issues that
impact the computing field. Cameron
Wilson works to enlighten legislators
about policies that foster computing
innovations, including the critical
need for CS and STEM education.
The unsung heroes that comprise
the Office of Administrative Services
support all the necessary functions
that allow HQ to operate at the top
of its game every single day. These
varied services include human resources, office services and mailroom
facilities, and support policies and
procedures, the ACM’s Awards program, and elections.
All of us at HQ are indebted to the
tireless efforts of ACM’s many devoted
volunteers worldwide who work together with us to manage ACM’s growing array of products and services.
None of our efforts would succeed
without their efforts.
Patricia Ryan is Deputy Executive Director and Chief
operating officer of ACM, new york, ny.