Table of Contents

APRIL 2008

Articles

34 The Psychology of Security Ryan West ⁷⁶ 41 The Business of Open Source Richard T. Watson,

Marie-Claude Boudreau, Paul T. York,

Martina E. Greiner, and Donald Wynn, Jr.

47 Measuring Consumer Satisfaction in Internet Banking: A Core Framework Ziqi Liao and

Michael Tow Cheung

52 The Provenance of Electronic Data Luc Moreau, Paul Groth, Simon Miles, Javier Vazquez-Salceda, John Ibbotson, Sheng Jiang, Steve Munroe, Omer Rana, Andreas Schreiber, Victor Tan, and Laszlo Varga

59 Designing a Learning Management System to Support Instruction Hsiu-Ping Yueh and Shihkuan Hsu

64 Information Security and Risk Management Lawrence D. Bodin, Lawrence A. Gordon, and Martin P. Loeb

69 A Typology of Complaints about eBay Sellers Dawn G. Gregg and Judy E. Scott

76 Missing Links: Building Critical Social Ties for Global Collaborative Teamwork Ilan Oshri, Julia Kotlarsky, and Leslie Willcocks

83 Knowledge Management in Small and Medium-Sized Enterprises Ivy Chan and Chee-Kwong Chao 89 Demographic Changes in IS Research Productivity and Impact Mohamed Khalifa and Kathy Ning 96 “Most Wired Hospitals” Rate Patient Satisfaction Pamela Whitten, Deirdre Mylod, Goran Gavran,

and Howard Sypher

Columns

13 Digital Village Faith-Based Security Hal Berghel

19 The Profession of IT Getting to “We” Peter J. Denning and Peter Yaholkovsky

31 Viewpoint Solving Rubik’s Cube: Disk is the New RAM Daniel Kunkle and Gene Cooperman

107 Technical Opinion The Size of the IT Job Market Chuck Litecky, Bipin Prabhakar, and Kirk Arnett

112 Inside Risks A Current Affair Lauren Weinstein

Departments

10 Forum

11 News Track

25 Calls For Nominations 27 ACM Honors

103 Career Opportunities 110 Calendar of Events

COVER ILLUSTRATION: SERGE BLOCH